Terms of service
TERMS OF SERVICE
Heartscrip
Introduction
Welcome to Heartscrip. By accessing or using our website and making purchases from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
These terms comply with the Electronic Communications and Transactions Act (ECTA) No. 25 of 2002 and the Consumer Protection Act (CPA) No. 68 of 2008 of South Africa.
Acceptance of Terms
By accessing our website, browsing our products, or placing an order, you confirm that you:
- Are at least 18 years of age or have parental/guardian consent
- Have read, understood, and agree to these Terms of Service
- Agree to our Privacy Policy, Return & Refund Policy, and Cancellation Policy
If you do not agree to these terms, please do not use our website.
About Us
Heartscrip is an online retail store operating in accordance with the laws of the Republic of South Africa.
📧 Email: info@heartscrip.co.za 📞 Phone: 071 846 8258
Use of Our Website
Permitted Use You may use our website for lawful personal shopping purposes only. You agree not to:
- Use our website for any fraudulent or unlawful purpose
- Copy, reproduce, or distribute any content without our written permission
- Attempt to gain unauthorised access to our systems or data
- Post or transmit harmful, offensive, or misleading content
- Use automated tools to scrape or extract data from our website
- Interfere with the normal functioning of our website
Account Responsibility If you create an account with us, you are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account
- Notifying us immediately of any unauthorised use of your account
Products & Pricing
Product Information We make every effort to display our products as accurately as possible, including colours, sizes, and descriptions. However:
- Colours may vary slightly due to monitor and screen settings
- Product images are for illustrative purposes only
- We reserve the right to discontinue any product at any time
Pricing
- All prices are listed in South African Rand (ZAR)
- Prices are subject to change without notice
- We reserve the right to correct any pricing errors
- Promotional prices are valid for the specified period only
Availability
- All orders are subject to product availability
- If an item is out of stock after your order is placed, we will notify you and offer a refund, exchange, or alternative product
Orders & Payment
Placing an Order By placing an order, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order.
An order is confirmed when you receive an order confirmation email from us.
Payment
- Payment is required in full at the time of checkout
- All transactions are processed securely
- Heartscrip does not store your payment card details
Order Verification We reserve the right to verify orders and may contact you to confirm details before processing. Orders suspected of fraud may be cancelled and reported to the relevant authorities.
Shipping & Delivery
- Delivery times and costs are outlined in our Shipping Policy
- We are not responsible for delays caused by courier services, customs, or circumstances beyond our control
- Risk of loss and title for items pass to you upon delivery
Returns & Refunds
Our Return & Refund Policy forms part of these Terms of Service. Please refer to our Return & Refund Policy for full details on returns, exchanges, and refunds.
Intellectual Property
All content on our website, including but not limited to:
- Logos and branding
- Product images and photography
- Text and descriptions
- Graphics and design elements
...is the exclusive property of Heartscrip and is protected by South African and international intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
Disclaimer of Warranties
Our website and products are provided on an "as is" and "as available" basis. Heartscrip makes no warranties, express or implied, including but not limited to:
- Uninterrupted or error-free operation of our website
- Fitness of products for a particular purpose beyond what is stated
- Accuracy of third-party information or links on our website
Limitation of Liability
To the fullest extent permitted by South African law, Heartscrip shall not be liable for:
- Indirect, incidental, or consequential damages arising from your use of our website
- Loss of data, revenue, or profits
- Damages resulting from unauthorised access to your account
- Any disruption or failure of third-party services
Our total liability shall not exceed the value of the order in question.
Indemnification
You agree to indemnify and hold Heartscrip, its owners, employees, and partners harmless from any claims, damages, losses, or expenses arising from:
- Your use or misuse of our website
- Your violation of these Terms of Service
- Your infringement of any third-party rights
Privacy
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Please review our Privacy Policy to understand our practices.
Third Party Links
Our website may contain links to third-party websites. These links are provided for your convenience only. Heartscrip:
- Does not endorse or take responsibility for third-party content
- Is not liable for any damages arising from your use of third-party websites
- Encourages you to read the terms and privacy policies of any third-party site you visit
Governing Law & Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the South African courts.
Dispute Resolution
In the event of a dispute, we encourage you to contact us first to resolve the matter amicably:
📧 Email: info@heartscrip.co.za 📞 Phone: 071 846 8258
If a resolution cannot be reached, disputes may be referred to the relevant consumer authority or court in South Africa.
Consumer Complaints: You may also lodge a complaint with the National Consumer Commission (NCC): 🌐 www.thencc.org.za 📞 012 428 7000
Changes to These Terms
Heartscrip reserves the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes your acceptance of the updated terms.
We recommend reviewing these terms periodically.
Severability
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity of the remaining provisions.
Entire Agreement
These Terms of Service, together with our Privacy Policy, Return & Refund Policy, and Cancellation Policy, constitute the entire agreement between you and Heartscrip regarding your use of our website.
Contact Us
For any questions or concerns regarding these Terms of Service, please contact us:
📧 Email: info@heartscrip.co.za 📞 Phone: 071 846 8258
Last Updated: June 2026