Shipping policy
SHIPPING POLICY
Heartscrip
Introduction
At Heartscrip, we are committed to delivering your orders safely, efficiently, and on time. Please read our Shipping Policy carefully to understand our delivery processes, timeframes, and costs.
Order Processing
- Orders are processed within 1–3 business days after payment has been confirmed
- Orders placed on weekends or public holidays will be processed on the next business day
- You will receive an order confirmation email once your order has been placed
- You will receive a shipping confirmation email with tracking details once your order has been dispatched
- During peak periods (sales, holidays, promotions) processing times may be slightly longer
Shipping Destinations
Domestic Shipping (South Africa) We deliver to all major cities, towns, and areas across South Africa.
International Shipping
- We currently do not offer international shipping
Shipping Methods & Timeframes
Standard Delivery (South Africa)
| Destination | Estimated Delivery Time |
|---|---|
| Major cities (JHB, CPT, DBN, PTA) | 1 – 3 business days |
| Regional areas & smaller towns | 1 – 3 business days |
| Remote & outlying areas | 2 – 3 business days |
Please note: Delivery times are estimates and not guaranteed. Delays may occur due to courier capacity, weather, or other unforeseen circumstances.
Shipping Costs
| Order Value | Shipping Cost |
|---|---|
| Orders under R1000 | Free Shipping |
| Orders over R1000 | Free Shipping |
| Express Delivery | Coming soon |
Shipping costs are calculated at checkout based on your location and chosen delivery method.
Order Tracking
- Once your order has been dispatched, you will receive a tracking number via email
- You can use this tracking number to monitor your delivery on the courier's website
- If you have not received tracking information within 3 business days of placing your order, please contact us
Delivery Requirements
To ensure successful delivery, please:
- Provide a complete and accurate delivery address at checkout
- Ensure someone is available to receive the package at the delivery address
- Check that your contact number is correct so the courier can reach you
Heartscrip is not responsible for failed deliveries due to:
- Incorrect or incomplete addresses provided by the customer
- No one available to receive the package after multiple delivery attempts
- Refusal to accept the delivery
Undeliverable Packages
If a package is returned to us as undeliverable due to:
- Incorrect address
- Failed delivery attempts
- Uncollected from a collection point
We will contact you to arrange re-delivery. Re-delivery fees may apply.
Lost or Damaged Packages
Lost Packages If your order has not arrived within the estimated delivery timeframe, please:
- Check your tracking information for updates
- Contact the courier directly with your tracking number
- If the issue is unresolved, contact us at info@heartscrip.co.za
We will do our best to assist in locating your package.
Damaged Packages If your order arrives damaged:
- Take photographs of the damaged packaging and product immediately
- Contact us within 48 hours of delivery at info@heartscrip.co.za
- We will assess the situation and arrange a replacement or refund where applicable
Public Holidays & Peak Periods
Shipping and processing times may be affected during:
- South African public holidays
- Festive season (November – January)
- Major sales events (Black Friday, etc.)
We will communicate any expected delays via our website or email.
Courier Partners
Heartscrip works with trusted courier partners to deliver your orders, including:
- The Courier Guy, Aramex, PostNet, Fastway
The courier used for your order will be indicated in your shipping confirmation email.
Contact Us
If you have any questions or concerns about your shipment, please contact us:
📧 Email: info@heartscrip.co.za 📞 Phone: 071 846 8258
Last Updated: June 2026